5W2H is simple technique which can be useful in problem solving and decision making. It is particularly helpful when trying to write a problem statement.
1. WHO - Who is associated with or affected by the problem?
2. WHAT - What are the symptoms of the problem?
3. WHEN - When did the problem start? Include all time related details.
4. WHERE - Where does problem occur. Location related details.
5. WHY - Why is this a problem?
6. HOW - How was the problem detected?
7. HOW MUCH - How big is the problem in quantifiable terms?
Here's a good 5W2H template to get you started: http://www.hitdocs.com/5W2H-docx/
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