Friday, January 13, 2012

Problem Solving Process

The following is the skeleton of a basic problem solving process which I intend to periodically add meat and flesh to.

1. Problem Definition
Provides the foundation for solving the problem. Write a formal problem statement. "If I had one hour to save the world I would spend fifty-five minutes defining the problem and only five minutes finding the solution." Albert Einstein
- 5W2H
-Check A Fact Before It's A Fact

2. Identifying & Verifying Root Cause
Analyze for “Root Cause” of the problem. Identify and verify the Escape Point
- Brainstorm the possible causes of the problem
- 5 Whys
-Check A Fact Before It's A Fact

3. Develop Solution(s).
Confirm that the selected corrective actions will resolve the problem and not cause negative side effects.
-Check A Fact Before It's A Fact

4. Implement The Solution.
If necessary, create an Action Plan. The Action Plan simply oulines the steps needed to implement the solution.

5. Evaluate The Solution.